Good luck with Spintel. My nbn drops out on a regular basis. The router never resets so if the nbn goes off during the night (as it often does), it is off until I reset the router. My alarm does not operate, my Google Home does not operate. I decided to go elsewhere. Good luck contacting support. I was 417th in the queue and that number never went down over the 45 minutes that I waited on line. Really poor service and I would not recommend Spintel to anyone. This is not my first issue with them and none of my problems have been addressed to my satisfaction. Best just to stay away!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.