It was fairly good when I signed up a little over 6 months ago...then 3 weeks ago, it started unplanned outages. 6 or 7 times I lost count, each lasted more than 12 hrs. Rang the tech, and selected the call-back option which never came. Then they even cased phone tech assistance altogether a few days ago - now it is only available on online chat. Unbelievable. Note that you have to provide 2 weeks' advance notice to leave plus unknown crawlback fees for switching to another provider. I had to argue for termination by the end of this month, and not charged for the whole next month for non-service delivery due to repeated massive outages - I hope they honour the rep's words given in the chat, and do not mysteriously lose the chat record or put the onus on me to screenshot it or something. Also, they say they only count reported outages but how can I report it if they never call back? Don't they have access to all the connection records, without a customer reporting, I would have thought? Do not trust the above 4-star reviews on ProductReview, as it must be filtering negative reviews. Avoid.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.