I signed up with Spintel not even 6 months ago as my previous provider had an increase in price so I wanted a cheaper option. I chose 50/20mbps.Since then, I have been in contact via phone and online chat over 7 times, due to internet drop out and slow internet!They have constantly blamed my equipment. They told me it was my cables, so I went and bought new ones, they told me it was my modem, so I went out and bought a new one which they couldn't even connect to so I had to go back to my old modem which has NEVER had a problem and still doesn't.Every single time I tell them they are the problem, they just tell me it's me.I have worked from home since the start of Covid and I have never ever had problems until I signed up with Spintel.I have lost thousands of dollars worth of working hours due to loss of internet and when I asked them to send me a new modem, they still want to charge me, when I ask for compensation because I am paying $60/month for a service I am not receiving and also having to pay extra to hotspot off my phone, they have NOT ONCE offered any sort of refund or compensation.I have sent complaints and I have told them over and over about the issues and they have not adhered at all.I can clearly see on the internet the large amount of negative reviews about Spintel that are the exact same issue as I am having. The ACCC states that is illegal to charge a customer a product or service that it does not provide. I have paid for 50/20mbps for internet every month and I have not received it at all. Spintel if you are reading this, look at all my previous phone conversations and messaging conversations as PROOF. Since signing up, I have paid nearly $450. I either want half of this refunded because the internet only works half of the time if that anyway, and I also want a new modem sent to me because you like to constantly tell me its my modem which it is not, or else I will need to raise a complaint to the ACCC and also TIO.I have tried to sort this out with you but as you refuse to do anything at all, I will take this further. If anyone else is experiencing this issue as well, lodge a complaint at Telecommunication Industry Ombudsman (TIO) and the ACCC
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.