Last year, my experience with Spintel was satisfactory. However, recently, I have been facing significant issues with connection throttling during peak hours. Specifically, between 7pm and 11pm, the upload speed plummets from 16mbps to a frustratingly low 0.5-3mbps. Consequently, streaming videos or enjoying online gaming has become nearly impossible. When I contacted their customer service to address the issue, I was disappointed by their response. Instead of acknowledging the throttling problem, they solely blamed my line without providing any supportive evidence. It became evident to me that the line only appeared to be faulty during peak times, which seemed like an excuse to deflect blame.As a result, I made the decision to switch to another internet service provider. Since then, I have experienced no similar issues with upload speed. This situation has left me disillusioned with Spintel's poor customer service and apparent unwillingness to resolve the problem effectively. Lastly, however I was on a month by month contract and I disconected from their service 3 days before the new month began they still charged me for a full month and refusing to give it back again showing a total lack of integrity.Overall, I would caution potential customers from choosing Spintel, as my recent experience with them was disappointing. The significant issues with upload speed and lackluster customer service make it difficult to recommend them as a reliable and loyal internet service provider.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
