I signed up with Spintel based on a WhistleOut listing advertising an NBN100 plan for $65/month for six months. The offer seemed straightforward, and I even received a confirmation email with a contract reflecting those terms. However, once the service activated, I discovered the discount had been removed without notice.When I contacted support, I was told I was ineligible for the promotion due to a prior account from four years ago—something I was never informed would disqualify me. Worse, I was told I’d be charged for the full month even if I cancelled immediately. After escalating, I was offered a reduced $10.95 “loyalty discount”—not the $16.95 that was originally advertised and confirmed at sign-up. The issue was brushed off with no meaningful resolution, and the first bill still came through at the full $81.95.Spintel failed on two major fronts: 1. Lack of informed consent – I wasn’t notified that the discount had been removed until after the service started, removing my ability to cancel beforehand. 2. Failure to honour advertised pricing – The discount I signed up for was never applied in full, and I was strung along through vague promises and delayed adjustments.The inconsistent communication, refusal to resolve the issue fairly, and disregard for what was clearly promised left me with a terrible impression. I’ve since cancelled the service and would strongly caution others to steer clear of Spintel. Their signup process was misleading and their customer service unhelpful at best.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.