Off to a shakey start where the sign up process was a little confusing as I was expecting an 'eSim' option to be presented to me during the ordering process for the 2 Mobile services I ordered. At no point during the ordering process was the option presented to me. It may have been there, but it was not obvious and this is unlike any order process for other Providers that make it very obvious.I waited for 24 hours as the account was stuck on 'Processing' status, thinking that I would get an email to be offered the option for an eSim, but it didn't happen.So off to Chat where I was engaged with an Live CSR who continuously told me that I would have to wait for the physical sim to arrive, activate it, then once activated I could request an eSim. I was not happy with that solution so I questioned the process and the possibility that this could be raised to second level.Within 15 minutes of providing ID, I had to phones set up with eSimsSo a rocky start but some great problem solving for a great result.Quietly confident that the experience with SpinTel will be a postive one.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
