They provide lower lifetime rates for new customers, and clearly don't seem to care for loyal customers, effectively ripping us off by keeping us on their higher rates. Their support is the worst I have ever seen. Their phone support does not work ("There was an error transferring this call") and their chatbots are incompetent and crash - and make it really hard to reach a human support person. Their "account management" webpage doesn't work, as "cancel this service", for example, doesn't even let you cancel the service. Instead, it just hangs there when one presses "Submit Cancellation".
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.