Very poor experience- Worst service I’ve ever had. And to top it off, after canceling my account, I apparently had a $54 bill which I was never verbally told about, and 3 months later I found out Spintel has issued a default onto my credit file! If the company had been bothered to just pick up the phone and dial my number I would have paid immediately but instead they just sent some emails (landed in my junk folder) and failed to physically call. It’s 2024 and with the amount of scams out there I feel it’s extremely unprofessional to rely on emails alone. I now have a damaged credit file for 5 years over this silly little $54. Once I learned of the default I called up immediately and requested the default be removed, and Spintel insured me once I paid then they would start the process so I then paid over the phone and since then have never heard a single word back!. Seeking legal support now
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.