I am deeply disappointed with the customer service I received. After the recent passing of my mother and having a few weeks of work due to my mother passing, I reached out to set up a payment arrangement for my outstanding balance of $205. I offered to pay $100 in the next few days and the remaining $105 a week later, understanding that my situation was dire due to my recent loss and mental health struggles.However, the staff were unhelpful and inflexible, insisting on a death certificate before they would consider my request for a payment arrangement. This requirement is unreasonable and insensitive, given the circumstances. Instead of providing support, the company chose to add to my stress during an already difficult time.Also I do not even have a death certificate to provide. Their refusal to work with me and their lack of compassion is truly disappointing. I expected more empathy and professionalism from a service provider. I have also been with other internet providers in the past and have had to set up payment arrangements and they have never requested documents or anything and have just instantly set up payment arrangements.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.