I want to give Spintel a 0 rating, however, not an option so going with minimum. Having some issues with any service is expected but getting no outcome of the complaints or feedback given is another thing.We purchased the Unlimited option with 100mbps download speed and our average speed is 30 mbps dropping to 1 mbps sometimes. We never got more than 70 mbps and we have had no issues with the previous provider, so this is not NBN issue. The worst customer service experience where I have wasted so many hours with them on phone, opened 2-3 complaints with them, provided my feedback and concerns with still no outcome whatsoever.The speed that I am getting is not what I paid for and after hours of doing troubleshooting with them on phone, following what they wanted, we still have no outcome. It’s like they forgot about the complaint all together. Not to mention, other issues like getting a loan modem, it’s return has also created some issues for which complaints were opened with no outcome.I feel like I am being harassed for even raising an issue for the service I am entitled for, which btw I am paying money for. At this stage, I am so exhausted that I have no energy to argue with them anymore even if that means I am losing money from my pocket. I just can’t loose my sanity to these people. You should get something in return for the money you are paying – If the internet service is bad, customer service should be great and if customer service is down the drain, you should atleast get the speed.With Spintel, you will get nothing so I wouldn’t recommend Spintel to even my worst enemy.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.