#a/c221254. I've had internet with them for a while and notice they do mobile, so I thought why not have it all-in-one Bill I'll give them a go....BIG MISTAKE. All their support comes from the Philippines, not sure why spintel an Australian company would use an overseas call centre, left hand doesn't know what the right hand is doing. I had issues with the missed call service, the issue was it wasn't working yet it work perfectly with my previous provider. Between the support on their website messenger and the Facebook Messenger, it was like you're going around in circles, extremely frustrating, one tells you one thing and the other tells you something completely different, obviously not trained very well in the product. The latest is I got fed up and ported/transferred my number out back to my old provider, and you guessed it missed call service work perfectly. In the transfer process I received from spintel "We have just received a request to transfer your mobile number to another provider.If you did not arrange this request, please call...." This is what most companies send you, so spintel were aware that my number was being ported out. The next day I logged into the spintel account, I noticed my mobile service was still listed underneath my internet service, I contacted them saying why is this still showing as I had transferred out, they said they haven't received any notification that I was with a new provider. This conversation went on for the next couple of days, I then said has this been actioned yet as it's still showing 3 days afterwards on the account, they said it we will go ahead and cancel the service, they then said it is cancelled as of today. I said I hope I'm not getting billed for the last few days that I was not with you, they said yes as we did not get any notification that you had transferred from your new provider. UNBELIEVABLE. I said how is that my fault/problem, that's something you take up with a telecommunications company that you didn't get notification yet you received port out notification that tells you that I am transferring my number. Seriously customer service has gone out the window these days. Once I receive the next bill I will lodge a case with the TIO. Other telecommunications company stop the billing once your number has been ported out. I do not recommend spintel for their mobile service especially their lack of support, and trying to Bill me fraudulently. Also I will be removing my internet service to another provider. I'm sure I will get the usual response on here like others have, where they say they will investigate, nothing will happen. TIO will definitely sort it.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.