spintel.net.au

Don’t join if you want security

I was with Spintel for about a year, and no, we had no issues up until a fortnight before we were moving interstate. What I’m about to post up will scare other potential customers, because I am beyond shocked regarding how insecure I am about my safety through my latest experience.On 22 February 2023, I had the Internet up with no problems, until a little after 9 am in the morning to then find out that I had no Internet. I thought it was a connection checked all that but there was no issues with the cabling. By about 2 o’clock in the afternoon I find out I have an email from Spintel informing me that, as per request, my Internet had been cancelled. I had NOT put in a request and I certainly hadn’t contacted any other Internet service providers who would’ve done that. For me this is a huge red flag because I’ve spoken to a few people on the phone from Spintel’s customer service (by the way, this took forever for them to answer the phone), but if someone is able to cancel your Internet without your authorisation and somehow have no security protocols in place to prevent this from happening, then how safe are you?I will gladly slap up the email that I had sent to me. But as I said, I never put in a request. In fact, I wasn’t going to inform Spintel for another week and a half about our move. So some random person having the power to just contact, Spintel and say this address needs the Internet cancelled and they do it without contacting the owner of the account, or delving details of the account just screams an immediate red flag. I won’t be going back to Spintel once we move. I never had any problems with the Internet server or connection up until this point. But if my account can be closed by anyone without security protocols in place, I’m completely washing my hands this company.

Date of experience: Feb 21, 2023