I recently updated my direct debit details to come from my BSB and account number, because I recently realised when my credit card number changed that Spintel charge extra for credit card payments, and also extra for PayPal payments (which I found out after I made the catch up payment after my CC debit bounced when I forgot to change the card number).Imagine my surprise this month when my direct debit was rejected, despite coming directly from my bank account. When I contacted spintel to query this, I asked the operator to remove the rejected direct debit charge, as there was no fault on my part that caused the debit to reject. They said as long as I paid the bill immediately, which I did through their web portal. The operator then said they would not remove the charge because I had used a different method of payment to the one on my direct debit. This was the last straw for me. I don't know how I could have been expected to use the same method of payment when their web portal doesn't support that. The only way I could have used my BSB and account number to pay would have been via PayPal, which by their own logic is still a different method of payment, AND I'd have been charged extra for it!So I decided enough was enough, and I found a new provider, who were very careful to tell me not to contact my old provider to disconnect, and that the process would take 1-3 weeks. When I got home less than an hour later, my internet was disconnected and showing a fault on the optical cable. They'd disconnected me before my new ISP had even sent me my new connection details!Now I'm stuck with no internet for the weekend, because the earliest an NBN technician can come out is Monday. Cheers Spintel, you're a terrible provider with appalling service.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.