I signed up with this company when moving, and they sent me a faulty modem. They refused to send out a new modem until I had sent them back the faulty modem first. In Covid times where businesses are utilizing working from home scenarios, this is not good service. Yes- I understand its not a business agreement, but I didn't agree for you to issue me faulty equipment either! I closed the account ands requested a refund. It took ages to obtain a refund with it trying to repeatedly to keep a portion of my money. I had to threaten ombudsman action to have the refund request actioned. Over a month after receiving the refund, it direct debited money from my account, but cant tell me why. I asked why it still had my banking details, as they should have been deleted after the refund was finalised, and it advised me that it keeps bank details for two months in case of any required payments. I don't understand what payments would be required when the account due to faulty equipment!! Very very poor. Do not recommend - this whole saga has been going for three months.
Claim your business profile now and gain access to all features and respond to customer reviews.
SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.