The worst customer service I have ever received. Even worse than my unreliable connection. Had no connection for 2 weeks. They repaired it. Worked for an hour. I lodged a complaint and they told meI needed a new SIM for my modem. They refuse to give me a guarantee as to whether it would actually help, but they expected me to cover postage. Then they decide it’s not my SIM and actually that there is an outage. So, after two weeks, I got an hour of internet for it to go down almost instantly and a 1 week estimation as to how long repairs will take. That’s almost a month with no functional internet for which they refuse to compensate me. I literally paid a month for no internet with nocompensation. I’m actually waiting to hear back from TIO to see what I can do. Trust me, if you’re stupid enough to join Spintel, you’ll often ask yourself whether their practices are legal or not. I’m waiting to find out myself. This unreliable connection isn’t new either, it’s been an ongoing issue since I joined. I do have evidence that they deliberately deceive their customers about outages. It’s company policy that they don’t alert you to outages.Like I said, I can prove this is theirpolicy and they will deliberately withhold information.Update: Spintel compensated me $200 and a free modem. I guess they were wrong after all
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.