I had been using their service for 5 years without any issues, but that changed recently. I lost my WiFi connection and reached out to customer support, only to be informed that it was due to a faulty SIM card. I have wireless SIM WiFi. After receiving the new SIM card, I still couldn't connect. When I called back, they told me the modem needed to be replaced. I ordered a replacement modem via express post four days ago, and my order hasn't even been processed yet. They mentioned it could take another 3-5 business days to process, which means I will be without service for nearly two weeks. This is utterly unacceptable, and I am canceling my service to find a better option.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
