There are countless negative reviews that reflect my own experience. If it were possible to rate them zero stars, I would do so. The positive reviews seem suspiciously like they come from paid reviewers, with little to no other feedback elsewhere—strange. The customer service has been terrible. I scheduled a transfer for a specific date and confirmed with a representative that there would be no issues during the holiday season. However, the day after the scheduled transfer, there was no progress, and I was simply told it was now expected that day. When I called, I was directed to an automated service that suggested online chat as the fastest option, but after waiting over an hour on one device and over an hour and a half on another, both chats were abruptly cut off as it was 'after hours.' Now, three days late without internet, I'm told they are 'prioritizing the activation' but I need to provide additional information. Initially, I was only asked for one piece of information, but now they want more. Interestingly, my previous provider didn’t require these details, and their service worked perfectly until I switched for a better deal. Unfortunately, like many others, I’m facing delays with no service. It seems their backend team is struggling. Phone calls don’t reach a person, and chats are left unanswered for unacceptably long periods before being disconnected.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.