They don't tell you that the first month's pro-rata rates are not charged until the second month's double bill. I got double billed and if a payment is declined you pay Spintel $15. I had to go on a payment plan screwing up my disability pension income. If you pay the bill on the due date after a declined payment, you still get a $15 fee. I got $30 in fees and couldn't pay my bill. I filed a dispute and they said 3-5 days to resolve. Overnight I get a message that $30 has been credited, two hours later followed by a message that the new adjusted bill has been charged and declined. So another $15 dollar fee. I just contacted support and they can't remove it yet, I have to wait to get next month's bill and contact support to get them to remove this $15 fee. My pay goes in tomorrow so I would have been fine but they charged overnight rather than the informed 3-5 days.
Changing to this company to save money for 6 months is just a selling point, they make their money back in other ways. Like from fees from pensioners.
The customer support staff have no control here, these are corporate decisions. Customer support are actually very understanding, their system just can't change much of the fee or billing structure.
Customers pay for irregular billing practices.
Also I have $7.05 added to my latest bill for making two payments with PayPal. My bank payment was declined (+$15), I pay with PayPal the same day (+ a few extra bucks).
I'm currently looking for a new provider.
Murray...
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.