I purchased a treadmill from the company in July 2024, and unfortunately, my warranty experience has been one of the most frustrating I've ever encountered. By November, the treadmill developed a speed-control defect, rendering it unsafe. Over the course of a year, the company sent technicians for three service visits and shipped multiple parts, but the issue was never resolved. During the initial visits, they covered labor under warranty, but once the warranty expired, they only offered parts, despite the defect being reported within the warranty period. After much insistence, they finally agreed to send a different technician for a fourth visit at their expense, but that visit did not solve the problem and actually made it worse. After a year without a functioning treadmill, they eventually agreed to replace it but only delivered it curbside, leaving me to handle the heavy delivery and installation costs, totaling $605 out of pocket, which they refused to reimburse. While the replacement treadmill works fine now, the warranty process was incredibly difficult. Be aware that if you purchase from this brand, you may find yourself covering unexpected costs even when defects occur during the warranty period, and you might need to advocate fiercely for fair treatment.
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