The machines are decent, but the support is lacking. You'll discover that they manufacture for many other brands, which rely on the company for support. Their customer service is poor; you call and wait on hold indefinitely, and when you finally reach someone, they ask you to email information. After sending the email, you often never receive a response. They have little incentive to provide good support since customers blame the brands they purchased from. Sadly, they are owned by a larger entity that monopolizes many types of exercise equipment. As a US-based support organization, they rank worse than many offshore options. I've been struggling for three months to get my four-month-old treadmill fixed. What good is a three-year warranty if they don't honor it? They can blame external factors all they want, but the lack of planning and spare parts is a company issue exacerbated by those factors.
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