Completely unacceptable service experience.
I reached out to the company to order a basic replacement cable and cover for my treadmill. I provided the serial number and was assured the correct parts would be sent. No additional questions were asked.
The first cable was NOT compatible. I was informed that I could not receive a refund and would have to pay for shipping again — for their error.
The second cable? Also not compatible.
On the third call, I was finally told that the cable design had been updated — indicating this entire issue could have been avoided if the initial representative had asked the appropriate questions. Instead, I was instructed to keep the cables and PAY AGAIN for a third cable that I still need, plus shipping, because — a direct quote from the manager — “someone has to pay for shipping.”
Zero accountability. Zero ownership. Zero effort to resolve the issue.
If you don’t mind paying for a company’s mistakes, this is the service for you.
The company has lost a customer for good. Prospective buyers, be cautious.
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