For those in grief...seek another company to offer you solace in this delicate time. In my opinion, the services offered by companies and artists to help in the grief process SHOULD be sacred and honored. David at Spirit Pieces has grossly mishandled a situation which has caused so much pain and disruption to an already upsetting situation. In short, a mistake was made in which I was sent another person's loved one's remains. Another person was sent my wife's remains. Mistakes happen, and maybe even things like this happen for other spiritual reasons. That's not the issue/problem in this story. This reason for this review is how David chose to handle the situation. It was horrific in my opinion, sloppy on his part, inconsiderate, and dismissive/aloof. It's not the mistakes that we make in life that matter, it's how we rectify those mistakes. David barely offered a generic apology and was inattentive about my concerns. His response to me was borderline rude and his meta-message was clear, that all I have to do is send back the other person's order, they'll send mine and we can forget about it and move on. This did not inspire confidence and left a bad taste in my mouth. He even at one point said "I didn't have to call you back, I did that as a curtesy". Not that money is a factor in delicate situations like this but he didn't offer anything to even attempt to make up for this very unsettling experience. I gave him multiple opportunities to be compassionate, understanding, and reassuring and he declined all of them. I'm very saddened to write such a review, but I felt it important to the public to at least warn customers who are compromised, hurt, vulnerable, and in need of sensitivity and professionalism. If you are looking for those things, then please pass by this company and look into the many other options available.
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We're the leading provider of artisan made glass memorials and cremation jewelry infused with the cremation ash of your loved ones. For pets and people, each Spirit Piece is made just for you with love and respect. Keep them close and near to the heart.
