The most troubling aspect is the negative, defensive reactions from the support team. If you look at the replies to the 1 to 3 star reviews, you'll notice that customer service often deflects blame or criticizes the paying customers. For instance, when a customer from Arkansas pointed out the lack of active users in their area despite numerous outdated profiles, the response was that the region isn't typically seen as a 'spiritual hub'. This raises questions about their understanding of different areas. Arkansas is known for its spiritual community, unlike California or New York. Such condescending remarks are unnecessary, and it's clear that a change in personnel is needed to bring in individuals with more understanding and empathy.
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