I am unable to upload my ID for prize redemption, and they also require a bank statement or utility bill. I don't have any utility bills, and I bank online—it's 2026, so they should be more updated. Additionally, the link to upload is broken, as is the live chat link. This feels intentional to me. It's disappointing that after taking my money, they make it so difficult to redeem anything. They definitely earned this 1-star review; it's shameful.
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