I booked a package for the 2025 Italian Grand Prix with SportsBreaks as a honeymoon gift. The booking process was great — friendly, efficient, and I felt confident choosing Grandstand 21C/D, which was confirmed multiple times.However, just before the trip, I was sent tickets for a different grandstand (21E) without any explanation or chance to approve the change. I discovered it only when the tickets arrived. I raised the issue immediately and sent multiple follow-ups for over six weeks before receiving any response.It took 1.5 months and an ABTA complaint before anyone acknowledged the mistake (they missed the 28 day ABTA deadline). While a partial refund was eventually issued (far less than I felt matched the change and approach), the lack of communication, accountability, and empathy throughout was incredibly disappointing, especially for what was meant to be a once-in-a-lifetime trip. Even in finally giving up on what I felt the refund should be, they weren't responding again. Then it turned out before I'd agreed to the refund they'd transferred the lower amount over. It took 2 months and 18 emails from my side it is done thankfully with the longest time of lack of response (sent to multiple departments) on the email thread being 6 weeks and 1 day with 9 emails sent in that time from my side chasing.
Claim your business profile now and gain access to all features and respond to customer reviews.
SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.
