I booked a flight to Bilbao for the Europa League Final. Due to a family illness, I tried to reassign the flight to another Spurs fan (he has a ticket via the UEFA app), but they wouldn't; there was no explanation other than their terms allowed them not to assist. They don't care about customers and seem to delight in my frustration. The flight has changed from Southend to Stansted! I'm not surprised at all by the negative feedback.Regarding the FB at 14.30, I just wanted to reassign the flight. There's no point in complaining when a firm has no ethics. I suspect they've sold my seat again; I wonder if the flight will change from Southend to Stansted to Luton.
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