In Feb 2023, I bought 2 Cat 1 seats (supposedly the best & certainly the most expensive) for the semi-final game of the World Cup Rugby in Paris. I expected these Category 1 seats to be somewhere in the middle of the field. When I received the tickets on Oct 16 2023, & checked out the seats on the web site of Stade de France, I saw they were bottom corner of the stadium, well behind the try line, in second tier, 51 rows up. When I questioned Sportsbreaks, this was their explanation: “All ticket locations are dictated to us & all the official Online Travel Agencies by the event organisers, namely Group Couleur, & the France 2023 Organising Committee. We have no jurisdiction in terms of location beyond the category of ticket. The event organisers have had several issues in relation to ticket locations, & are mindful of the issues it’s causing official travel agencies & subsequently their valued customers, but they do reserve the right to modify categories depending on the matches & the stadiums & have indicated that an allocation of official hospitality guests for France 2023, can have an impact & may mean categories 1 & 2 can be modified for some matches. Unfortunately, this is something we, as Sportsbreaks, or any other online travel agency, have no control over.”To be honest, there marketing blurb did say they “could not allocate tickets until several days before the game” (so there is a certain amount of trust here). But we are not currently being offered any money back or improved seating.I suggest Sportsbreaks discuss this issue internally & put more detail of the actual distribution/sale of tickets to 3rd parties like SportsBreaks, so buyers like us better understand that our seats can get downgraded even though we still pay for a Cat 1 tickets! It’s obfuscation all round otherwise, with the usual finger pointing but at the end of the day it is the clients of SportsBreaks that end up disappointed. Not a god business model!
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SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.
