Spent over £1,000 on two tickets for a Premier League game, as well as hotel rooms.Presented them with a request to change hotel date earlier by one night, no other changes. Had spoken to hotel beforehand to make sure it was possible and they were more than agreeable - they just needed confirmation for Sportsbreaks as they were the organising party. Sportsbreaks refused to do this as it was within 2-3 days of event (and they would not have enough time!). I had only spoken to Sportsbreak 36 hrs prior that I may possibly need this change and at no time did they say that I would need to let them know much earlier, or a deadline by which time I had to request it.Furthermore, having been a managing partner in the hotel industry for 10 years (Marriott & Hilton), I know this would easily have been able to be achieved by someone taking the impetus at Sportsbreak, and basically going the extra mile - picking up a phone, talking to a manager at the hotel; basically, taking personal responsibility for a readily resolvable matter. However, clearly, it’s too much effort for a REPEAT customer that had spent over £1,000, again. You’d expect better customer care given circumstances. It was an easy win to keep a customer keep coming back.(Instead they asked I email the feedback team! They would have replied after the event passed & have up to 28 days to reply - what would the point be? So they could learn from this experience? I’m not sure at this stage having agents of your company taking personal responsibility for simple customer care matters should really need to be a teaching moment!)
Claim your business profile now and gain access to all features and respond to customer reviews.
SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.
