I have not had a refund for an item so went on your chat bot. None of the first 2 advisers could be bothered to escalate my issue but thec3rd one Beverley went above and beyond. She listened to what I was saying she asked someone else for assistance as she wasn't sure next steps and she escalated it for me now that is customer service of which she needs to be recognised for.I have been in customer service for 40 years and have never experienced such bad service from 2 out of 3 people like they just submit repopulated replies and can't be bothered. Beverly was not like that she was patient she listened she asked for advice and she escalated the problem that is how all the staff using the chatbot system should do I think she needs recognising and she needs to give training to all staff on customer experience as she has it down to a tee and I would be happy having her on my payroll as good customer service is hard to come by.
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Sports Direct bietet eine große Auswahl an Sportausrüstung, Kleidung, Schuhen und Accessoires der größten Marken wie Nike, Adidas, Puma und Under Armour. Ganz gleich, ob Sie Freizeitsportler oder Spitzensportler sind, in unserem Sortiment finden Sie alles, was Sie brauchen, von Laufschuhen und Trainingskleidung bis hin zu Ausrüstung für verschiedene Ballsportarten und Fitnessaktivitäten.See more
