I made a purchase a week ago for two pairs of trainers and paid via Frasers, including an additional £5 for click and collect at a store near my home.Since then, I have received no confirmation whatsoever — no order number, no email, and no updates about my purchase.I contacted customer service by email to request clarification and received no response, which is completely unacceptable. As a customer, I have no proof of purchase and no support.Unfortunately, this is not the first time I have had issues with this store. I had a bad experience in the past and decided to give it another chance — something I now deeply regret.On top of that, the in-store experience is also very poor. The staff are often rude, unhelpful, and clearly uninterested in assisting customers.Due to the lack of communication, absence of customer support, and overall poor experience, I do not recommend this store and will not be shopping here again.
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Sports Direct International plc is a British retailing group.
