My issue is with Sports Direct Online.One star flatters them.This was my first time using their site and it will be my last. I ordered two items from the site. I elected to collect at my local store. On collection I was provided with a collection receipt. On returning home I found the T shirt in the package was not what I ordered. I ordered a Lonsdale branded T shirt with a specific logo on the chest. The T shirt I received was a plain T shirt. I checked the E mail sent on my confirmation of order and the T shirt shown was a plain grey T shirt. I had NOT clicked on this. I checked my collection receipt. On the receipt issued by the store the product code for the T shirt to be collected was the Lonsdale brand I had clicked on at the time of ordering.Then followed a frustrating period of trying to contact 'customer service'. The site link directed to for this either froze or crashed for periods. Eventually I managed to get a message off to them. After about two days I got a reply from a rep. I supplied all details including screen shots of the email received on ordering and the collection receipt which showed the package should contain a Lonsdale brand T shirt. They insisted I had ordered the plain grey ( which I had not)I explained that IF I had ordered the plain T shirt then the product code should reflect that on the collection receipt. However the product code on the collection slip showed the product that I did order! They simply refused to even acknowledge the question or provide an answer. After a series of back and forth ( after which I started to wonder if I was dealing with an actual person and in fact AI) as the content was so 'cut and paste' and repetitive, I realised I was wasting my time.Fortunately the amount involved was not excessive.Lesson learned.
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Sports Direct International plc is a British retailing group.
