Bought £100 Oboz walking shoes from Sports Direct. Within six weeks, the inner heel lining had completely worn through during normal use.Sports Direct inspected the shoes and refused a refund, claiming “no manufacturing fault” and relying on their returns policy. That ignores the Consumer Rights Act 2015, which requires goods to be of satisfactory quality and durable. Walking shoes at this price point that fail in a few weeks clearly are not!What makes this worse is another pair of Oboz bought by my partner at the same time, and failing in the same way, was refunded by Sports Direct?! Same product, same fault, different outcome. But with no explanation from Sports Direct of course.They are very difficult to contact. Customer Service are dismissive and appears mostly interested in shutting customers down as opposed to applying the law.Be aware that if something goes wrong, you may have to fight for rights you are legally entitled to!
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Sports Direct International plc is a British retailing group.
