Just had a really bad experience in Sports Direct Liverpool. I bought a pair of Skechers for work as I have a foot injury. They didn’t have any half sizes, so I had to go up a size. I bought them thinking that I wouldn’t find a better fit as I’ve been looking a while.
At the checkout I asked if I could return them at any store, and they agreed, but since I asked about returning them, they didn’t say that customers only get a credit note, which is really unusual. I wouldn’t have bought them if I knew that.
I then found a half size better fit elsewhere, so instantly returned them. I was told I could only have an exchange or credit note, or keep my trainers and to and fro with customer service.
I’ve been given a flimsy credit note as I’ve got better things to do than go back any forth with Sports Direct customer services, but what am I supposed to do with it? I’m a 56 year old woman who is not down with the kids. I don’t shop in Sports Direct.
This is the first time in my life that I’ve never been given a refund for something I bought an hour earlier. Apparently it’s on the receipt. But surely if I’ve got a receipt in my hand it’s too late for me to choose whether I accept those terms?
There was no movement on the refund, and I’m now down £160 for a pair of Skechers and a bit of till roll with a credit note.
I’ll definitely be avoiding Sports Direct from now on, but they won’t care as they made me aware of this when I was trying to get a refund.
Beware! Make sure you 100% want something before you buy it, as you won’t get a refund. Or, better still, don’t shop somewhere where they choose to be one of a minute handful, perhaps the only, retailer that shaft their customers like this.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sports Direct International plc is a British retailing group.
