While the product itself is good, I strongly advise against signing up. I made the mistake of trusting a fast-talking sales representative who told me I could cancel at any time. To secure a specific rate, he signed me up for a 24-month contract but assured me this was merely a formality for their accounting purposes.Later, I realized Sprout Social offered far more features than I needed for my small business, and I sought a more affordable solution. Believing Sprout Social was a world-class company, I attempted to cancel, only to be told that I was locked in and owed them for another 18 months. Their approach was essentially "too bad for you."So, I'm warning you: while it's a good product, be certain about what features you'll actually use. It was overkill for my business, and I no longer trust the company. If you look at my review history, you'll see I've only ever given 5-star ratings until now. In my opinion, a good company makes it easy to join and easy to leave, encouraging customers to return willingly.P.S. My plan included no front-end support, so Sprout Social incurred no onboarding costs when they signed me up.
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