Select Portfolio Servicing(SPS)spservicing.com Urgent Request to Correct the next Mortgage Payment Due Date for 814 Adair Drive, Lavon, TxI refinanced my mortgage and transferred servicing to SPS. According to my refinance documents, my first payment should be due in December 2025. However, your system incorrectly shows the first payment due as November 2025. I called SPS on 10/28/2025, explained the issue, and submitted all supporting documents as requested. Despite this, the incorrect due date remains. I made the November payment only to avoid late fees, even though it should not have been required.Since then, I have called again on 11/4/2025, 11/10/2025, 11/13/2025, and 11/21/2025. Each time, I am forced to explain the entire situation from the beginning, and no action has been taken to correct the due date. During one call, I was even told that after making the November payment, my next payment would not be due until January 2026, which further demonstrates the inconsistency and confusion within your system.I am now speaking with a supervisor and still having to repeat the full history. This ongoing issue has wasted significant time and caused unnecessary frustration. I am requesting immediate correction of the next payment due date to January 2026.SPS, this repeated lack of follow-through raises serious concerns about customer service and reliability. I expect prompt resolution and confirmation in writing.
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