Update: I received two calls from an unidentified 1-888 toll free number (no Spypoint branding/caller ID- looked like a spam call), and I missed both calls. One was on a Sunday morning. When I tried to call back, I went through an automated software flow where I had to enter my case number through the phone keypad. The phone software could not recognize the case number that I entered. I went through this a few times over two different calls and finally found a way to get to a live person. When I explained why I was calling, the customer service person seemed to hang up on me (I heard a series of beeps and call ended)! I say this because I had had provided my cell phone and email to the customer service person for call back in case we were disconnected and the person did not call me back or email me. In this case, there is really no way to call back as I cannot enter the case number into their phone software (software does not recognize the numbers that I am pressing on cell phone keypad). I did receive an initial email (before I called in and spoke to the live person) from Manoj, Loyalty and Retention Specialist saying that he had tried to call me and the email was a "no reply" address. I replied anyway to say that I could not get through on the phone but given the "no reply", I don't know if they received it. Getting in touch with this company is really difficult and now I will add that a live person disconnected with me and did not call back. It feels like Spypoint has tried to implement a customer service flow but it is not at all user friendly and definitely broken. The theme is still the same - so much time wasted and no resolution. Hopefully this blow by blow feedback will help Spypoint resolve these issues. ----I purchased my first Spypoint Flex S solar camera and the solar panel film eroded and caused the solar battery not to charge. Spypoint sent me replacement, the Flex S Dark Cellular Camera in June 2025. By October 2025, the solar battery would not charge. The software was up to date, the camera was squeaky clean, the double A batteries were fresh, the solar panel was facing the right direction and there were no obstructions. I purchased a solar charging camera because I live over an hour away and it is hard to drive back and forth just to charge the battery (it takes 12 hours to fully charge when plugged in). When I contacted Spypoint through the chat feature, I was put in contact with either a completely incompetent person or AI bot. No way to tell as they would not answer the question when asked. They kept me online for over 2.5 hours over two sessions during my work day. They were very slow to respond between questions/answers. They did not have the right product knowledge about my camera model. They suggested things that I had already told them that I did. They refused to put me in contact with their manager or identify themselves by name or job position. When it was obvious that there was no way this chat person/bot could help me, they told me that their manager would call me on my cell phone to discuss. This never happened. Now I have a camera that has no solar charging capabilitity and a prepaid cellular plan. Two camera's solar function failed in <6 months. Poor service. So much wasted time on the chat and driving back and forth to my property since October to manually plug in this solar charging camera.
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