First, you can never speak to a support person; everything is done through their AI. Their AI provides inaccurate and frankly false information. AI said I would get legally compliant paperwork and a professional demand letter. The SC-100 that they provided was not compliant, and they gave me a template for a letter that was not even pertinent to my case. I am not sure they have legal people behind their AI providing services. I filed a protest with my credit card company, refusing to pay their fee. I feel ripped off!
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