My wife and I paid for the highest package. We had trouble communicating with this company. - Multiple people employed by this company spelt my name incorrectly. Considering this is a company dealing with legal paperwork, spelling a client's legal name correctly is of high importance. -They scheduled a meeting the same day without our consent and blamed us for not attending. It took over a week to get online with a supervisor. - Once we were online with a supervisor, he escalated the conversation and refused to continue service. He never acknowledged or provided corrective action for our concerns and did not come prepared to the meeting. The supervisor dismissed the importance of spelling my husband's name correctly and called the problem "trivial." By the end of the call, the supervisor had barely addressed our concerns and refused to continue our service.- At every opportunity, this company attempted to nickel and dime my wife and I, constantly saying we had to pay more or do "add ons" to our service. - This company was not up to date on our situation and repeatedly asked us for updates. We requested a refund for the service charge multiple times with no response. We eventually disputed the charge on our credit card.
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