This is the most disappointing retail experience I've ever had. There are double standards. When I requested a product, they recommended their own brand and pushed it positively to persuade me to buy. When a problem arose, they blamed it on wear and tear, refusing to repair or replace it. I bought a winter jacket a year ago, and now the zipper is faulty. Their claim is that it's my fault for using it improperly, not a quality issue. Be cautious when considering their brands.
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