I reached out to Stagecoach Sutton Coldfield as my daughter was due to attend her very first lesson in September. It states that parents must remain outside during classes, which I completely understand, as it’s in place for the safety of students and teachers. Because of that, I sent a polite email asking if I could come in beforehand to briefly see the environment and meet the teacher. Purely for my own peace of mind as a parent leaving my child somewhere new.The principal called me in response. She introduced herself and immediately began the conversation by saying, “I was going to send an email, but I didn’t want to sound harsh,” which already made me feel uneasy as if my simple request had been misinterpreted. Throughout the call, her tone came across as cold and dismissive, which was very off-putting for a first interaction.When I gently raised the issue of how the conversation was making me feel, she suggested that if I felt that way, I might want to reconsider sending my daughter to Stagecoach. That response made it very clear to me that this was not the right environment for us.Although she did suggest a possible solution, the tone and attitude throughout the call left me with no confidence in leaving my daughter there. First impressions matter, and as a parent, I was simply looking for a welcoming and supportive approach. Unfortunately, this experience gave the opposite impression.Update - 1st August I’ve seen your response to my review and I find it disappointing that my name was misspelled in your reply. It clearly states Paulinah, not Pauline. Attention to detail matters, especially when responding to a customer concern.I won’t be needing any further assistance from your team. Thank you.
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Over the years we have seen more than one million students unlock their potential, which is something they will value for their whole life.
At Stagecoach we teach our students so much more than how to sing, dance and act. We help them blossom into well-rounded individuals, ready to embrace life and all its opportunities.
With 30 years’ experience in teaching the performing arts, we understand how to get the best out of our young performers. We delight in seeing our students have fun, make friends, learn new skills and discover hidden talents.
We encourage them to take ‘safe risks’ through rehearsals and performance, which brings out a willingness to take on new challenges. None of us know what the future holds, which is why it’s so important for today’s children to be resilient, brave and self-assured.
Furthermore you can rest assured that your child is in safe hands as we adhere to the strictest child safety policies.
We’re sure you will feel proud of your child’s accomplishments and we wish you an exciting and happy learning experience the Stagecoach family.See more
