I would rate this service a zero if I could. They are efficient when it comes to receiving payments, but the nightmare begins when you try to withdraw funds at retirement age. It feels like I'm going in circles with their administrative issues. A special mention to the supervisor from claims who seemed too preoccupied to address their mistakes. I was assured of an annual payment starting January each year for the next six years, but my funds are now stuck in a simple cash account. How hard can that be to manage? After management changes, my funds were moved from one company to another, but the original agreement has not been honored, and I'm left chasing payments again. I plan to wait a week before escalating this to higher authorities. My pension fund may be small, but I am determined and dislike unfulfilled promises. A representative from Customer Operations apologized for delays and confirmed my yearly income was set up for January 2024. Yet, here I am again facing more issues. Now, I've received a generic apology stating they are 'looking into it.' This service is poorly managed, filled with bureaucracy, and shows little regard for its customers. If you're seeking a reliable company, look elsewhere. The agreed drawdown for six years should require nothing more than a simple bank transfer, as was done last year.
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