I ordered a chair, but the tray wouldn't lock properly. After checking, they confirmed the tray was faulty and sent a replacement. However, upon receiving it, I discovered the issue was with the seat side lock. Customer support mentioned they would send a seat for free, but I would have to cover the shipping costs. I wasn't satisfied with this resolution or their policies. I will likely avoid future purchases from this seller, as it feels like they are shifting manufacturing defects onto the customer. It's unacceptable. They should collect replacements once the issue is resolved. Customers just want a quality product, not spare parts for free. After confirmation, they quoted a shipping cost of 599, and according to customer care (with special approval), I would need to pay 499. Think carefully before making a purchase.
Claim your business profile now and gain access to all features and respond to customer reviews.
