So about 12 emails later Dear Customer, We are reporting your question to the relevant staff and verifying it. We will contact you as soon as there is any new information. In order to better help you, we highly adivce you can prepare Vedio to prove the item problem and then contact us again. Thank you.We are very sorry for this. We have verified that the product you purchased has multiple suppliers, so the actual product may be different. We apologize for the inconvenience this may cause you. If you can keep this product, we will provide you with a compensation of £2. Thank you for your understanding!We are very sorry for this. We have verified that the product you purchased has multiple suppliers, so the actual product may be different. We apologize for the inconvenience this may cause you. If you can keep this product, we will provide you with a compensation of £2. Thank you for your understanding! The amount I require to be refunded is £13.66.Do not order from this company!
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