Starfire Direct is the most professional on-line shopping experience I have ever had! Scott Nunes and Steve Kinsey were all over the problem I was having after purchasing a log set and burner, but having only a few inches of flames. (Turns out the gas pipe was packed with lots of debris/ashes so only a small amount of gas could get through). But trying to troubleshoot this, they sent me videos, and other ideas to help out and I talked to Scott on the phone several times, both when purchasing and troubleshooting. Converting to gas logs is not simple; I was glad to have these two experts, ready to help in any way! It is a level of customer service I am not used to anymore!
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At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!See more
