First I want to add just to be completely fair: I attended Ascension I and it was amazing. No complaints whatsover about that.BUT! And it's a big but: I purchased my Gold ticket for Ascension II right away because I loved the first event so much, and then they suddenly changed the date and venue completely. I sadly can't attend the event in that other city and at a different time because I'm from another country and I can't organize the travel like that. So, I asked for a refund and the problems started here! No answer to any emails at all. Nothing! And only snarky, rude answers on FB, no refund, no information as to when to expect anything, nobody to talk to about how it will be refunded (my card has since expired, so they should ask for me bank account number to be able to transfer the money back...), etc. I have screenshots of Sean telling me in a sarcastic way that I have no rights at all, and what do I want, what does it matter when they give us back the money, why can't we just be patient... things like that. It's been over 5 months, and I'm not the only one with that problem.Now I had to start legal proceedings and hope that I can get somewhere with them just because the person responsible for the convention has chosen to play the 'power game' and not cooperate. UPDATE: interestingly, just a few minutes after my review was posted here, I got banned from the Starfury Ascension Facebook group.So, this is how they deal with things there... (Luckily, I have screenshots from everythings)
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