starfury.co.uk

Lack of Communication, still no refund

Until this year, I would have given Starfury a full five stars. Until this year, I’ve never had an issue with the company, the conventions, the guests, the staff or the attendee’s. I trusted them. This year however that trust has been breached.On the 28th of August 2023 I treated myself to a Gold ticket to Starfurys Ultimates Amalgam. No guests announced but they usually get some fun ones and I trusted them not to fail us this time. In 2024, Sean announced that, due to another convention company running a convention the same weekend, the guests weren’t available and it was being postponed to 2025. We could refund or postpone. I opted to postpone. A few weeks before the event (April 11th-13th) in 2025, March 19th, it was cancelled. An announcement was put on the facebook page, and X and an email sent out, saying we could swap our tickets to another event or get a refund. An email would be sent in a few days to tell us how to do this. Fine. But this was where the problems started. I never received an email. I emailed Starfury as advised on the website. No answer. I emailed two weeks later as I received no reply. In all I have emailed 4 times and emailed Sean as well, each garnering no response. Polite emails just requesting a refund or what to do to obtain one. Nothing. (Dates of all correspondence can be proven)On 25th of June Sean put an update on the facebook page, saying sorry for the delay, he had a lot going on. Over two months after the event had been cancelled. This one stated the ‘remaining’ refunds would be processed at the beginning of July. It’s now the 17th of July. I still haven’t got a refund for my Gold ticket. I could really do with the money because it was over £200 and taking 4 months to refund the face price of a ticket from a cancelled event is not good enough. It’s really not. It looks bad. It saddens me to say I’m not sure* I trust Starfury with my money again after so many years of enjoying these events.July 23rd - Still no communication or refund.July 26th - Still no communication or refund.July 31st - Still no communication or refund.August 9th - Still no communication or refund.August 13th - Still waiting for any kind of communication, No refund in sight.August 20th - Still nothing. Won’t answer emails or comment online and is removing people’s fb posts about it.*should read I will never trust.Utterly disgraceful customer service.

Date of experience: Mar 19, 2025