We required urgent support from the Star RV team while we were on the road, but unfortunately, we were unable to get any meaningful assistance.The support representative we spoke with was rude and showed little willingness to help. He only raised an enquiry and stated that he could not confirm any ETA for a response, despite us clearly explaining that we were on the road and required immediate assistance.Additionally, the company we hired the van from was also unable to help solely because we were not at a physical location, which left us without any support at all during a critical situation.Due to the complete lack of timely assistance and poor customer service, this experience has been extremely disappointing. Based on this, we would not book with Star RV again and would not recommend their services to others.
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Star RV motorhomes are the perfect choice for those seeking a little something more. Whether travelling as a couple, a family, or as a group of friends, you can experience the feeling of freedom in our spacious and comfortable fleet of vehicles.
At Star RV we believe the best experience of life is one spent exploring, discovering and being close to nature. Our thoughtfully designed motorhomes make the most of space and are ideal for travelling around the country and creating special memories with friends and family.
Each vehicle offers superior comfort whether you’re sleeping, entertaining or travelling, and comfortably sleep from 2 up to 6 people. We have branches in both Australia and New Zealand where you can pick-up and drop-off vehicles. Your experience is front of mind for us, and our easy online check in, an expert support team who share your passion for travel, and a 24 hour roadside assistance service means you can relax and enjoy your adventure.See more