Worst travel experience ever.We received the motorhome around 7 hours late. At handover, we reported countless defects, none of which could be fixed by staff who were clearly not properly trained. For example: • Two lights were missing, clearly broken off; • No baby seat was provided, despite having paid for one; • No bed linen or towels were provided; • There was a crack in the front windscreen; • The gas bottle had been left fully open; • Three out of six chairs were damaged; • The table (required for the child seat) was unstable and could not be properly fixed in place; • One drawer (the one containing the rubbish bins) would not close properly; • The kettle was extremely worn and looked about ten years old.As a result, any form of compensation was flatly refused and we were simply brushed off. Customer service is abysmal.You are better off booking with cheaper providers – the service and vehicle condition may still be poor, but at least you won’t be paying NZD 500 per day.Cheers,Philip
Claim your business profile now and gain access to all features and respond to customer reviews.
Star RV motorhomes are the perfect choice for those seeking a little something more. Whether travelling as a couple, a family, or as a group of friends, you can experience the feeling of freedom in our spacious and comfortable fleet of vehicles.
At Star RV we believe the best experience of life is one spent exploring, discovering and being close to nature. Our thoughtfully designed motorhomes make the most of space and are ideal for travelling around the country and creating special memories with friends and family.
Each vehicle offers superior comfort whether you’re sleeping, entertaining or travelling, and comfortably sleep from 2 up to 6 people. We have branches in both Australia and New Zealand where you can pick-up and drop-off vehicles. Your experience is front of mind for us, and our easy online check in, an expert support team who share your passion for travel, and a 24 hour roadside assistance service means you can relax and enjoy your adventure.See more