We rented a campervan from Jucy / StarRV in February 2025, and we’re only writing this review now because we’ve just returned from a long round-the-world trip. Unfortunately, our experience was far below expectations – both in terms of quality, service, and price transparency.Already at pick-up, it became clear that the agreed price didn’t hold.We were charged over USD 1,000 in extra fees, a 2.4% card surcharge, and additional costs for AdBlue and a diesel fee per kilometer, none of which had been clearly stated in advance.The campervan itself was of very poor quality.We had to spend time almost daily fixing small issues – curtains kept falling down, drawers and handles needed to be re-screwed repeatedly, flyscreens and bathroom door frames came loose, and only one USB port worked (and only while driving).Several interior parts were loose or defective, and the water gauges didn’t work at all.The extra equipment offered for rent – such as outdoor chairs, tables, and child seats – was also hugely overpriced. For example, we rented a child seat for USD 40, even though there was a price tag of USD 25 on it, and their camping chairs cost USD 18, while identical ones cost USD 7 at the hardware store.When we returned the vehicle, we also experienced something very unpleasant.We handed in leftover supplies such as toilet paper and canned food for the next customers, but when I stepped outside briefly to get more, most of it was gone – even though only staff members were present. It left a very poor impression.Overall, Jucy / StarRV feels like a highly unprofessional and self-serving company that doesn’t treat its customers with honesty or respect.The standard of their vehicles does not match the price, and their transparency around fees is seriously lacking.I cannot recommend Jucy / StarRV and hope others read this before booking.
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Star RV motorhomes are the perfect choice for those seeking a little something more. Whether travelling as a couple, a family, or as a group of friends, you can experience the feeling of freedom in our spacious and comfortable fleet of vehicles.
At Star RV we believe the best experience of life is one spent exploring, discovering and being close to nature. Our thoughtfully designed motorhomes make the most of space and are ideal for travelling around the country and creating special memories with friends and family.
Each vehicle offers superior comfort whether you’re sleeping, entertaining or travelling, and comfortably sleep from 2 up to 6 people. We have branches in both Australia and New Zealand where you can pick-up and drop-off vehicles. Your experience is front of mind for us, and our easy online check in, an expert support team who share your passion for travel, and a 24 hour roadside assistance service means you can relax and enjoy your adventure.See more