Final Update 16 Oct: StarRV has now offered compensation, including a partial reimbursement for accommodation and a discount on the campervan hire. While the outcome was less than we had hoped for, the matter has been acknowledged and settled for now. Communication took time, but responses were eventually provided. Overall, a mixed experience — some effort was made to resolve the issue, though there’s room for improvement in service and follow-through.Update: After my initial review, StarRV/Travvia replied publicly asking me to send feedback to their email. I did exactly that — even copied the same address again in my follow-up reminder — and still received no reply.At this point it feels like lip service meant only to look good on reviews, not to genuinely resolve customer issues. The silence and lack of accountability are unacceptable, especially for visitors who trusted the company while travelling in New Zealand.-----Booked a Polaris 4 from StarRV but got a completely different van that had loads of issues. It looked nothing like what was advertised. Windows sliding open while driving, ladder falling off, rainwater leaking in, reverse camera not working, and the steering felt unsafe. First gas tank was empty on the night of day 1 and only one set of bed linen was provided for two beds. Because of this we had to spend extra on hotels and gas, which wasn’t cheap. We put in a complaint on 19 Sept and still haven’t heard back – not even an acknowledgement.Honestly, the whole thing has been stressful and a real let-down during what was supposed to be a family holiday. Wouldn’t recommend StarRV to anyone.
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Star RV motorhomes are the perfect choice for those seeking a little something more. Whether travelling as a couple, a family, or as a group of friends, you can experience the feeling of freedom in our spacious and comfortable fleet of vehicles.
At Star RV we believe the best experience of life is one spent exploring, discovering and being close to nature. Our thoughtfully designed motorhomes make the most of space and are ideal for travelling around the country and creating special memories with friends and family.
Each vehicle offers superior comfort whether you’re sleeping, entertaining or travelling, and comfortably sleep from 2 up to 6 people. We have branches in both Australia and New Zealand where you can pick-up and drop-off vehicles. Your experience is front of mind for us, and our easy online check in, an expert support team who share your passion for travel, and a 24 hour roadside assistance service means you can relax and enjoy your adventure.See more